What if I put the wrong shipping address? Please contact us and let us know the correct shipping address before the product shipped. Can I track my order? Yes, use this form with your order/quote number. We update our system with tracking info as soon as it is shipped. How long does it take to […]
Orders and Shipping
Signature Requirement
Is signature required when the package is delivered? Most of the time, we require a signature upon delivery to avoid stolen packages. If you want to remove the required signature, please let us know right after placing the order or contact us before the product is shipped.
Warranty
Patio Furniture Covers – Warranty ALCO warrants its Patio Furniture Covers to be free from defects in materials and workmanship to the following extent: In the event defects in workmanship or materials are reported to ALCO within 5 years of date of order, the company will repair or replace, at its option, such defects or products to eliminate the […]
Place Your Order
If you have a custom quote here are your ordering options Option #1 – Order your quote with with the credit card order form. Option #2 – Email or Fax a Purchase Order to 904-638-9412 Option #3 – You can send us a check, including the shipping cost. Once the check is received and cleared, the order will be released. Please […]
Shipping Costs
Is the shipping charge included in my quote? Custom Quotes will have the shipping charged after the order ships unless you specified a shipping carrier or unless there is a shipping amount called out on your quote. This is the industry standard know as Pre-Paid and Add (This means that the shipper pays the freight company […]
Returns
When You Can Return a Product You can return a product that does not meet the specifications. It is important that the product is unused and can be returned as new in the original packaging. Do you want to return the cover? Then contact us and as soon as we have received the product back we will […]
Lost or Damaged Shipments
When Shipments Arrive Damaged or Lost ACLO strives to ship materials quickly and efficiently and we choose the most reliable shipping carriers available. However, inevitably shipments will get lost or damaged by the shipping carriers. This puts both alco and our customers in a tough situation. ALCO will be burdened with substantial paperwork and product […]
Lead Times
How long will it take to receive my order? Deliveries are called out on the top right portion of your quote and or order confirmation. As a general rule, custom made covers ship and about 7-10 work days and curtains ship in approximately 7-12 work days. If you have a rush order, simply contact your sales […]
International Shipping
Do you ship your products outside of the United States? We ship our products all around the world. We will ship within the United States, Canada and Mexico using our freight carrier or the customer’s freight carrier. If you are shipping outside of North America, then we require all shipments to first ship to a […]
Distributor Pricing
I’m a distributor, can I get special pricing? If you are a distributor then we can offer you a distributor discount. Please inform the sales representative that sent you the quote for discounted pricing.