What if I put the wrong shipping address? Please contact us and let us know the correct shipping address before the product shipped. Can I track my order? Yes, use this form with your order/quote number. We update our system with tracking info as soon as it is shipped. How long does it take to […]
Is signature required when the package is delivered? Most of the time, we require a signature upon delivery to avoid stolen packages. If you want to remove the required signature, please let us know right after placing the order or contact us before the product is shipped.
Is the shipping charge included in my quote? Custom Quotes will have the shipping charged after the order ships unless you specified a shipping carrier or unless there is a shipping amount called out on your quote. This is the industry standard know as Pre-Paid and Add (This means that the shipper pays the freight company […]
When Shipments Arrive Damaged or Lost ACLO strives to ship materials quickly and efficiently and we choose the most reliable shipping carriers available. However, inevitably shipments will get lost or damaged by the shipping carriers. This puts both alco and our customers in a tough situation. ALCO will be burdened with substantial paperwork and product […]
Do you ship your products outside of the United States? We ship our products all around the world. We will ship within the United States, Canada and Mexico using our freight carrier or the customer’s freight carrier. If you are shipping outside of North America, then we require all shipments to first ship to a […]