When Shipments Arrive Damaged or Lost
ACLO strives to ship materials quickly and efficiently and we choose the most reliable shipping carriers available. However, inevitably shipments will get lost or damaged by the shipping carriers. This puts both alco and our customers in a tough situation. ALCO will be burdened with substantial paperwork and product expense to get these products reshipped. Sometimes not ever receiving reimbursement from the carrier for these lost or damaged products. Our customers are then inconvenienced due to downtime or missing critical deadlines for installation. Since these issues do arise we use an industry standard procedure for getting our customers their products which have been lost or damaged.
What to do
- If you see visible damage to the packaging sign for the shipment as “damaged” with the carrier when they unload
- If your order does not ship in full, sign for as”missing items”. For instance, if you see box 1 of 4 and only have 1 box
- Notify your salesperson at ALCO immediately
- ALCO will then work on shipping out your items
Timelines For Notifications
If a product is lost, missing, or damaged you must notify ALCO within 90 work days. Shipping carriers lose products all of the time and they limit companies like ALCO with a grace period to file claims. If you wait months or years there will be no refund because ALCO cannot file a claim with the shipping carrier.