What if I put the wrong shipping address?
Please contact us and let us know the correct shipping address before the product shipped.
Can I track my order?
Yes, use this form with your order/quote number. We update our system with tracking info as soon as it is shipped.
How long does it take to receive my order?
- On each quote in the upper right hand corner you can find the estimated time of shipment.
- Custom made covers generally ship in about 7-10 work days. Due to the current COVID-19 situation, furniture and custom made covers are shipping in about 3-4 weeks. (Expedited ships in about 2 weeks)
- If you need an exact shipping time frame simply ask your ALCO representative.
Do you ship internationally?
- We do not currently ship outside of North America (United States, Canada and Mexico).
Is the shipping charge included in my quote?
- Custom Quotes will have the shipping charged after the order ships unless you specified a shipping carrier or unless there is a shipping amount called out on your quote.
- This is the industry standard know as Pre-Paid and Add (This means that the shipper pays the freight company then bills the customer the actual freight charge after it ships.)
- If you need an exact amount for shipping simply ask your ALCO representative.
- Online Shopping Cart Products will have the shipping amount posted at the time of checkout.
Can you ship using my UPS or Fedex account number?
- Yes, if you have an account with a shipping carrier such as UPS, FedEx, Conway etc then you can provide us with that account number and we can ship your order on your account.